CAR - 20192020 - Change - Corporate
CAR 2019-2020 CSS
CAR 2019-2020 MEGAMENU
CAR 2019-2020 change
Adapted to change
Adapted our approach to digitization
As we adjusted our approach to digitization, we expanded digital services for members and employers, moved member and employer communications to digital channels, and provided staff with the digital tools, training and processes they needed to perform their work more efficiently. New digital tools include opting in to electronic communications and out-bound text for members.
Our shift to digitization set a clear path to truly modernize our core business processes.
We're digitizing information
We brought in a certified imaging standard that complies with federal and provincial regulations, principles and standards. Our scanned documents are now recognized as official records, and we no longer have to send records offsite for long-term storage. This change eliminates the storage of 22,500 pages per month and reduces our carbon footprint.
We launched digital opt-in
We provided a more efficient, timely and environmentally friendly way to share member information with digital opt-in through My Account. As members sign in or register for My Account, they are now prompted to indicate if they wish to receive digital communications through digital opt-in consent. This allows us to send information electronically that has traditionally been printed. As of July 31, 2020, more than 8,400 plan members across all five plans had chosen to receive digital communications.
With the online version of the Approaching Retirement workshop launched in December 2019, we reached an exciting milestone: all pension education workshops for active and retired members are now available as online learning. Members can learn when and where it's convenient for them.