CAR 2019-20 | Who we are - Corporate
CAR 2019-2020 CSS
CAR 2019-2020 MEGAMENU
CAR 2019-2020 Who
Who we are
As plan memberships grow, plans change, service becomes more complex and the world around us challenges how we do business, we continue to perform in the present while keeping our eyes set on the future.
In 2019/20, we invested in our technology, gained efficiencies and ensured we have the right staff with the right skills undertaking the right activities. We adapted when needed and reset our course to continue to deliver quality service to plan members, employers and boards of trustees.
With agility and flexibility, we are fulfilling our purpose to make the pension experience easy for those we serve.
Message from the board chair
In 2012, CEO Laura Nashman and her team set a clear vision for BC Pension Corporation, creating a nine-year strategic plan, From 12 to 21, that would help it transform into a more mature, high-functioning organization in every way. This past year, the corporation moved through the middle of the last phase of this transformation. It remains determined to meet the changing needs and expectations of plan members and employers.
The board of directors is pleased to share BC Pension Corporation's 2019/20 annual report, a review of the organization's performance over the past year and a celebration of the initiatives begun, targets set and goals achieved. You'll see how the corporation moved forward in its transformation—how it digitized communications, added more online services for members and employers, improved online security and strengthened the organizational community—all while continuing to deliver excellent service every day to plan members and employers.
We know it's been a challenging year to navigate, with new plan designs requiring corporate-wide systems changes, cybersecurity continuing to evolve at a rapid pace and a global pandemic that shook the world. We are impressed with how Pension Corporation leaders and staff continue to rise to the occasion, finding growth opportunities in challenges and uniting when times are tough.
The people at Pension Corporation do important work for BC's public sector pension plans because they care about those they serve. They are passionate about understanding plan members and making their pension experience a positive one.
On behalf of the board of directors, I would like to thank Laura, her executive team and all Pension Corporation employees for their extraordinary efforts this past year. We are committed to offering our continued support.
Chair, Board of Directors
Who we are
Pension Corporation is one of the largest pension service providers in Canada and the largest in British Columbia. We apply our expertise in all areas of pension administration. We provide the right information at the right time so plan members can make informed decisions about their pension. We constantly learn and evolve our approach to client service to meet the changing needs of those we serve.
This year, we celebrate 20 years of service to BC public sector employees. Our success is thanks to our dedicated employees.
Plan membership numbers
Total membership* in each of BC's five public sector pension plan:
BC Pension Corporation came into being when the first pension plan joint trust agreement came into effect with the proclamation of the Public Sector Pension Plans Act. Previously, member pensions were managed by the Superannuation Commission as part of the provincial government.
We are celebrating our 20th anniversary
April 1, 2020, marked our 20th anniversary. While COVID-19, work-from-home and physical distancing prevented us from observing this milestone together, we found ways to connect and interact virtually. We reflected on our past, celebrated our current achievements and looked forward to our future. We also came together in a fun and engaging way with contests on our organization's intranet, where all corporation staff (from the newest to the longest serving) could participate. The anniversary created a revived sense of community for all.
While the way we work has changed over the last 20 years and will continue to transform in the next 20, what remains constant is the importance and impact of our people and culture.
We share our knowledge
Pension Corporation hosted the annual Northwest Pension Peers Conference on October 23–25, 2019. It was an opportunity for us to interact with our pension peers, collectively share our knowledge and experiences, and discuss current topics of note in the pension industry, such as how to build an operational excellence program, aligning security program activities with organizational goals, and the evolving roles of employers in pension plans.
Our executive team carries out our strategic plan and keeps us focused on our operational and strategic goals. They guide Pension Corporation as we serve plan members, employers and trustees, and invest in our people.
We build our leadership
Erika Taylor, our new VP of People and Culture, is an accomplished leader with close to 20 years' experience developing and delivering strategies for talent management to support high-performing workforces and workplaces. Erika will develop a structure for the new division to help us create the best alignment of people and processes, and put an even greater focus on people and culture as we embark on our new strategy in 2021.
Brett Emmerton, our new VP of Information and Technology services, and chief information officer, has a depth of international experience in IT, public sector digital transformation, education and research. Brett has led public sector transformation initiatives in both federal and provincial governments. His leadership will be invaluable in our final year of From 12 to 21 and as we move into our next strategic plan.
Our Board Of Directors